This Refund Policy explains when refunds may be available for subscriptions and other paid services purchased through Avlyy.
For purchases processed through Paddle, Paddle acts as the Merchant of Record and handles payment processing, billing, and refund requests in accordance with its applicable policies and the law.
Customers who purchased a subscription through Paddle may request a refund through Paddle's buyer support service or through the refund and subscription-management options provided in their Paddle transaction or subscription emails.
Refund requests are reviewed in accordance with Paddle's current Refund Policy, the applicable transaction terms, and any mandatory consumer protection rights that apply to the customer.
Where a refund is handled directly by Avlyy or where Avlyy is asked to provide information regarding a refund request, the following factors may be considered:
A refund request does not automatically guarantee a refund. Refunds may be approved, partially approved, or declined depending on the applicable policy, circumstances, and legal requirements.
Nothing in this Refund Policy limits or removes any consumer, withdrawal, refund, warranty, or other legal rights that cannot legally be excluded or waived under applicable law.
Where applicable law provides a customer with greater protection than this policy, the applicable legal rights will prevail.
Customers may cancel their subscription in accordance with the available cancellation options for their subscription.
Cancellation generally prevents future subscription charges but does not automatically create a right to a refund for a previous billing period.
If a customer experiences a significant technical problem that prevents them from accessing or using the paid service as reasonably described, they should contact Avlyy so the issue can be investigated and, where possible, resolved.
Where a material service issue cannot reasonably be resolved, refund eligibility may be considered in accordance with the applicable payment provider policy and applicable law.
Approved refunds for transactions processed through Paddle are generally returned through the original payment method where possible.
The time required for a refund to appear in a customer's account may depend on the payment method and financial institution.
Avlyy reserves the right to provide relevant transaction and account information to its payment provider where reasonably necessary to investigate suspected fraud, refund abuse, unauthorized transactions, or other prohibited activity.
Manual bank-transfer payments may be subject to additional verification before a subscription is activated.
Where a manual payment has not yet been activated, customers may contact Avlyy to request cancellation of the pending payment. Requests are reviewed based on the payment status and applicable circumstances.
Avlyy may update this Refund Policy from time to time. The version in effect at the time of the applicable transaction will generally govern that transaction, subject to any mandatory rights under applicable law.