Avlyy is a SaaS platform providing appointment scheduling, customer management, communication tools, analytics, and related business features.
Users must be at least 18 years old or the legal age of majority in their country.
Business Users use Avlyy to manage their businesses, appointments, customers, and related services. End Customers may use public booking pages to book appointments with Business Users.
Certain paid plans include a monthly allocation of WhatsApp, SMS, and Email notification credits. Credits are used for all automated notifications sent from the account, including:
Important: 1 credit = 1 notification sent via WhatsApp, SMS, or Email. Credits are consumed each time a notification is successfully sent, regardless of channel. Actions taken by your End Customers, such as booking, cancelling, or rescheduling an appointment, will automatically trigger notifications and therefore consume your account credits.
Credits reset on your monthly billing date and do not roll over. Additional credit top-ups are not available at this time and may be added in a future update. If your monthly credit allocation is depleted, notifications will be paused until your plan renews.
Users in Suriname may pay for subscriptions through manual bank transfer using a payment reference code. Manual payments are reviewed before subscription activation. Verification and activation may take up to 24–48 hours.
Avlyy may offer online payment processing for subscription plans through third-party payment providers. Payment availability may vary by region and is subject to the applicable payment provider's terms and requirements.
Refunds may be requested after subscription activation provided that the account has created no more than 20 appointments and has not used paid SMS or WhatsApp notification services. Accounts that have used paid SMS or WhatsApp notification services are not eligible for a refund.
Refund eligibility is based on actual use of the service, and Avlyy reserves the right to review refund requests individually. Pending payments may be cancelled through support before activation at Avlyy's discretion.
Nothing in this policy limits any refund or consumer rights that cannot legally be excluded under applicable law.
Avlyy may suspend or terminate an account if the user violates these Terms, engages in illegal activity, abuses the platform, or creates a security or operational risk.
Where reasonably possible, users will be notified before suspension or termination. Avlyy may also terminate or discontinue an account or service where required by law or for legitimate operational reasons.
Business Users are responsible for the personal data they collect and manage through Avlyy. Where Avlyy processes such data on behalf of a Business User, Avlyy acts as a data processor.
Data is retained for up to 30 days after account deletion, then permanently removed unless retention is required by law.
Uploaded proof-of-payment files are used only for payment verification and are deleted after the applicable retention period (approximately 30 days).
Avlyy is provided "as-is" without uptime guarantees during the early launch period.
Manual bank-transfer payments are currently available only in Suriname. Online payment availability may vary by region and is subject to the applicable payment provider's requirements.
These Terms are governed by the laws of Suriname. Disputes will be handled by the courts of Suriname.